At Masuto, your satisfaction and peace of mind are the foundations of our business. Whether you have questions regarding product availability, sizing choices, tracking an ongoing delivery, or require support with an order modification, our digital customer care desk is fully equipped to assist you.
As a fully automated e-commerce platform, the most efficient way to reach our support team is via email. This allows our backend system to instantly map your query to your active transaction details.
Please reach out to us using our official coordinates:
- Primary Customer Support Email: support@masuto.in
- Operating Parent Corporate Entity: HDM Enterprises (Proprietor: Kunal Aggarwal)
- Registered Operational Address: DO-654, Gali No. 2(5), Barka Dham Ashram Wali Gali, Shyam Colony, Ballabhgarh, Faridabad- 121004, Haryana
- Contact No.: +91-8882242623
- Whatsapp: 8882242623
- Support Response Hours: Monday to Saturday | 10:00 AM to 6:00 PM IST
Important Note for Order Queries: If you are contacting us regarding an existing purchase, please explicitly include your Full Name, Contact Mobile Number, and Unique Order ID (e.g., #1024) in your message body. This ensures our logistics portal can process your request without operational delays. For all delivery verifications, automated confirmation loops, and reverse pickup updates, please closely monitor your registered WhatsApp number and primary email inbox for direct communication via our integrated logistics network partner.