Terms and conditions -

Last Updated: 4 July 2026

Welcome to Masuto (the “Website” or “Platform”), an online e-commerce liquidation portal owned and operated by HDM Enterprises (“HDM Enterprises”, “Company”, “We”, “Us”, or “Our”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services available through the Platform. By accessing, browsing, registering on, or placing an order through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy. If you do not agree with any part of these Terms, you must discontinue the use of this website immediately.

1. Definitions

For the purpose of these Terms:

Company means HDM Enterprises.
Website / Platform means the digital storefront operating under the brand name Masuto.
Customer, You, or Your means any individual or legal entity accessing or using this website.
Products mean the clearance and liquidation goods offered for sale through the website.
Order means a formal request placed by a customer to purchase products through our checkout framework.
Services include all digital services offered through the website, including product browsing, ordering, automated verification loops, payment processing, and customer support channels.

2. Eligibility

To place an order through our Platform, you must:

Be at least 18 years of age, or access the website under the direct supervision of a parent or legal guardian.
Provide strictly accurate, current, and complete information during the checkout or registration process.
Be legally capable of entering into a binding contract under the Indian Contract Act, 1872.
HDM Enterprises reserves the right to refuse service, suspend active accounts, or cancel orders if any information provided by the user is found to be false, misleading, anonymous, or incomplete.

3. Account Responsibility

Certain transactional layers or order tracking elements of the website may require account generation or tracking link authorization. You remain fully responsible for:

Maintaining the confidentiality of your account credentials or private tracking indexes.
Restricting unauthorized access to your devices.
Ensuring all data inputs associated with your shipping coordinates remain accurate and updated.
HDM Enterprises shall not be held liable for any commercial or personal loss arising from unauthorized access resulting from your failure to protect your login profiles or personal coordinates.

4. Product Information & Liquidation Stock Reality

We make every reasonable effort to display product attributes, materials, and configurations accurately. However, as an e-commerce liquidation portal:

Product colors and textures may vary slightly depending on your specific hardware monitor or mobile display setup.
Packaging layouts may differ from standard images displayed on the website. Due to procurement from brand liquidation lots and clearance overstock batches, external product boxes may show minor structural scuffs or tape remnants, though the product inside remains completely pristine and unworn.
Product sizing indices are listed clearly, and minor manufacturing tolerances from baseline brands may exist.

5. Inventory Discrepancies & Stock-Out Mitigation (Right to Refusal)

Dynamic Stock Adjustments: Inventory levels on our website fluctuate rapidly due to processing cycles and concurrent listings. The inclusion of an item online at any specific moment is an estimate and does not guarantee that the product will be available when an order is processed.
Stock-Out Right to Refusal: In the exceptional event that an item is ordered by a customer but is subsequently found to be out of stock, missing from the batch layer, or damaged during warehouse reconciliation, we explicitly reserve the absolute right to cancel the order prior to physical dispatch.
Refund Execution: If an order is refused or cancelled due to a stock-out error or automated verification failure, and payment has already been captured, the entire invoice value will be reversed back to your original payment mode automatically. The customer agrees that no further indemnification, penalty, or specific performance can be claimed against HDM Enterprises for unfulfilled stock-out events.

6. Pricing & Typographical Errors

All prices displayed across our platform are in Indian Rupees (INR).
Prices for clearance batches are subject to change without prior notice based on liquidation market availability.
While we use automated engines to ensure pricing precision, human or technical system errors may occur. If a product is accidentally listed at an incorrect price (e.g., due to a software glitch or decimal error), HDM Enterprises reserves the unilateral right to cancel the order prior to dispatch, halt the shipment mid-transit, and process an immediate refund of any payment received.

7. Payment Processing

We accept payments through the secure, integrated payment modules made available on our checkout interface.
Orders shall only be queued for fulfillment after our backend receives successful confirmation of payment from our network partners, unless a Cash on Delivery (COD) route is selected and cleared.
Customers represent and warrant that they are the legal owners or authorized users of the selected payment method. HDM Enterprises does not view or store customers’ raw credit card data or net banking passwords; all prepaid pathways are processed via secure sandbox layers.

8. Order Acceptance Protocol

Placing an order on our platform constitutes an offer to purchase and does not guarantee final fulfillment.
An order is legally accepted by the Company only after it successfully clears our mandatory automated pre-dispatch verification gateway (IVR/WhatsApp validation), passes warehouse physical sorting, and is formally handed over to our courier networks.
We reserve the absolute right to reject, void, or cancel any transaction at our sole discretion prior to dispatch for reasons including, but not limited to: pricing mistakes, inventory stock-outs, suspected fraudulent patterns, invalid/incomplete delivery details, automated verification drop-outs, or violation of any clause within these Terms.

9. Order Cancellation by Customer

Customers may request the cancellation of an order strictly before it has been packed and handed over to our carrier networks.
Once an order has been dispatched from our facility, cancellation requests cannot be accommodated. If a customer changes their mind post-dispatch, they must accept delivery and follow the procedures outlined in our Return, Refund & Exchange Policy.

10. Shipping, Delivery & System Audits

Fulfillment Speeds: Verified and validated orders are processed, packaged, and handed over to our courier networks within a baseline window of 2 to 4 business days (excluding Sundays and public holidays).
Operational Breaks: To maintain system compliance, our hub undergoes periodic corporate system audits and quarterly inventory reconciliations. Processing delays during these windows will be broadcast clearly via our website homepage banner, and the timeline active at checkout will apply.
Indicative Timelines: Estimated transit windows provided at checkout are realistic courier projections and may vary due to regional accessibility, weather anomalies, festive loads, or circumstances beyond our control. HDM Enterprises shall not be held liable for third-party carrier delays.

11. Returns & Refunds Enforcement

All returns, size adjustments, and refunds are strictly governed by the Return, Refund & Exchange Policy published on this platform.
The customer explicitly agrees that return requests must be logged within our rigid 7-calendar-day window (tracked via courier delivery timestamps), products must pass the automated Doorstep Quality Check (QC), and any damage or wrong-item claims must be accompanied by an unedited, continuous unboxing video sent from the registered email address.

12. Promotional Offers & Coupons

Promotional discounts, coupons, or clearance codes may be introduced periodically. Unless explicitly stated otherwise, promotional benefits cannot be combined, are non-transferable, carry strict expiration timelines, and hold zero cash exchange value.
We reserve the right to revoke promotional discounts if our systems detect pattern manipulation, script exploitation, or account duplication.

13. Cash on Delivery (COD) Management

Cash on Delivery (COD) facilities are a privilege provided for genuine buyers and are restricted to eligible pin codes and order limits.
We reserve the right to demand additional verification layers or suspend COD access for any customer profile displaying a historical record of repeated delivery rejections, unverified contact numbers, or system abuse.

14. Prohibited Activities

While interacting with our Platform, you are strictly prohibited from engaging in the following behaviors:

Using the website or its assets for any unlawful or unauthorized purpose.
Attempting to bypass our platform security, upload malware, or introduce malicious code.
Using automated web scrapers, bots, or data-extraction tools to copy lookbooks, product tables, or pricing frameworks.
Placing fraudulent or speculative orders, or intentionally refusing deliveries to trigger artificial transit costs (RTO abuse).
Submitting false, fabricated, or digitally altered unboxing videos or images to support returns.
HDM Enterprises reserves the right to terminate access and file formal reports with appropriate cyber defense authorities against any user violating this section.

15. Intellectual Property Protection

All digital components on this website—including the brand name Masuto, unique logos, graphical alignments, product descriptions, written text, layout geometry, source code, and website functionality—are the exclusive intellectual property of HDM Enterprises.
No portion of this Platform may be copied, reproduced, mirrored, or exploited for commercial purposes without our explicit prior written consent.

16. Limitation of Liability & Indemnity

To the maximum extent permitted under applicable law, HDM Enterprises, its proprietors, and representatives shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website, delayed carrier transits, temporary platform unavailability due to system updates, or data loss caused by customer negligence.
You agree to indemnify, defend, and hold harmless HDM Enterprises and its proprietors from any third-party claims, financial losses, or legal expenses arising from your breach of these Terms, fraudulent activity, or misuse of the Platform.

17. Severability & Entire Agreement

If any specific clause within these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to reflect original intent, and the remaining clauses shall continue in full force and effect.
These Terms & Conditions, alongside our Shipping Policy, Privacy Policy, and Return, Refund & Exchange Policy, constitute the absolute and entire agreement between you and HDM Enterprises.

18. Governing Law & Local Jurisdiction

These Terms shall be interpreted exclusively under the laws of India. Any legal dispute, action, or litigation arising out of your interaction with this platform or purchases made through Masuto shall be subject to the exclusive jurisdiction of the competent courts located in Faridabad, Haryana, India only.

19. Contact Channels

For any formal regulatory or administrative inquiries regarding these Terms & Conditions, please connect via our verified coordinates:

Operating Parent Corporate Entity: HDM Enterprises (Proprietor: Kunal Aggarwal)
Primary Official Support Email: support@masuto.in
Registered Operational Address: Faridabad, Haryana, India, Pin Code: 121004