Need to Return or Exchange Your Pair?
Initiate a hassle-free size exchange or return within 7 days of delivery. Click the button below to launch our automated tracking and returns portal:
| Conditions for Return | Conditions for Refund |
| 1. 7-Day Request Window: Return and size exchange requests must be submitted within exactly 7 calendar days from carrier delivery confirmation. | 1. 7-Day Eligibility Window: Refund claims must be submitted within 7 calendar days of delivery; expired requests are systematically barred. |
| 2. Pristine Footwear Condition: Items must be completely unworn, unwashed, unaltered, and free of dirt, sole scuffs, stains, or odors. | 2. Dual QC Clearance: Payouts are contingent upon passing both the courier doorstep physical inspection and the final warehouse intake check. |
| 3. Packaging Integrity: Pairs must be returned in the original brand box with all tags intact; boxes must be outer-wrapped with zero tape stuck directly to the shoe box. | 3. Prepaid Order Reversals: Online payments (UPI, Cards, Net Banking) are automatically credited back to the original source within 5–7 business days post-verification. |
| 4. Doorstep Physical QC: Courier pickup agents physically inspect soles, condition, and packaging at your door; worn or used items are rejected on the spot. | 4. COD Account Payouts: COD buyers must provide an active UPI ID or Bank Account in the return ticket to receive an electronic transfer. |
| 5. Strict 3-Attempt Pickup Limit: Each approved return is allocated exactly one pickup cycle (up to 3 attempts); failing all 3 permanently closes and finalizes the order. | 5. Bank Coordinate Liability: Payouts are executed strictly to the submitted coordinates; customer assumes total responsibility for the accuracy of provided details. |
| 6. Immediate Handover Readiness: Customers must be ready to hand over the parcel within 24–48 hours of approval; driver coordination does not pause automated schedules. | 6. Zero Deduction Guarantee: No reverse shipping or restocking fees are deducted; approved returns receive 100% of the net invoiced product value. |
| 7. Mandatory Unboxing Video: Unedited, continuous unboxing video showing the sealed shipping label is compulsory only when reporting damaged or incorrect shipments. | 7. 72-Hour Administrative SLA: Internal warehouse review and refund trigger processing are completed within a maximum of 72 hours of hub package arrival. |
| For Complete Return Policy click here | For Complete Refund Policy click here |
Need Assistance?
If your pickup is delayed or you have questions regarding your exchange, reach out to our team at support@masuto.in.